Services

If you are a business or an organisation that wants to welcome disabled people, and anyone else with an access requirement, we can help you with tailored and practical solutions.

Access Guides

Access Audits

Walk & Talk Surveys

Best Practice Guidance Reports

Recommendations Matrix

Design Reviews

Inclusive Design Guides

Retained Support & Advice programme

Training

Access Guides

Developed continually with end users Access Guides describe access step by step as you journey into and throughout a venue. Each one is created through an onsite surveyor assessment, using a unique research tool. Access Guides are published on www.AccessAble.co.uk and the AccessAble App; free at the point of use and used by 1.8 + million people during 2020. Clients link their own websites and resources to Access Guides to improve inclusivity and maximise ROI.

  • Detailed Access Guides – Containing 1,000 + data points and 100 + photos these guides are intended for all buildings/venues where members of the public/staff are expected to spend more than 2 hours.
  • Key Access Guides – These are intended for those places that people are expected to spend less than 2 hours. They provide information relating to location, approach, entrances as well as key information about circulation.
  • Virtual Access Guides – Sharing similarities with ‘Virtual Tours’, these provide 360-degree immersive tours showing routes and features along the way, but crucially embed accessibility information within the tour itself.
  • Route Plan – Using the same format as a Detailed Access Guide, these reference the key accessibility information of a designated A-B route on a ‘turn-by-turn’ basis. These Route Plans can be used as a tool to support people to understand how they might arrive at a venue (often from a transport hub), or navigate through a complex building (eg Hospital, University Hub)

Access Audits

An Access Audit is an assessment or survey of physical and non-physical barriers to access using specific measurable criteria at a specific moment in time. These criteria are designed to observe the ‘user friendliness’ of a building from the point of view of disabled visitors or employees. The audits give recommendations or suggestions for improvements.



The survey findings are written into an audit report using either a narrative or excel spreadsheet format with recommendations and priorities. Recommendations are based on what is reasonable for your organisation do to meet your anticipatory duty under s.20 of the Equality Act 2010 (which superseded the Disability Discrimination Act 1995).



Audits can be delivered in a number of different ways, depending on the scale and complexity of the environment and the needs of the organisation.

Walk & Talk Surveys

A ‘walk and talk’ survey is a practical, onsite survey of a venue/environment. These are conducted by one of our access and inclusive design consultants or trained surveyors alongside key members of the host organisation. The surveys are able to look at specific areas, answer questions and provide immediate feedback. Host clients take notes of the key aspects of the survey which can then be reviewed by the consultant or surveyor and, if required, best practice guidance drawings can be added.

Best Practice Guidance Reports

A spreadsheet-based report, contrasting the information collected by our surveyors against national best practice BS8300:2018. They provide a prioritised index of potential improvements with an approximation of costs. Estates and Facilities colleagues drove the development of this aspect of our service. The emphasis has been on the production of information that can be of immediate practical support without the need for the complexity of detail provided through a narrative Access Audit

Recommendations Matrix

'Generally a service for our larger clients, Recommendations Matrices give Estates and Facilities managers an over view so they may quickly and easily appraise key access data across their build. These reports are often used in the risk management process and can be updated each year. Clients value the ability to track accessibility improvements across an estate over time.

Design Reviews

Drawing and design reviews help get improvement proposals right first time and avoid wasted costs. We provide detailed assessments of proposals of buildings to help clients better meet the needs of all users.



The process involves a systematic review of the current design/drawing plans by an expert access consultant experienced in access and inclusive design standards. Comments can either be provided as a narrative report or as a table.

Inclusive Design Guides

Our Design Guides provide you with tailored inclusive design principles appropriate to your service or environment. This can then be used for any construction project, whether new build, refurbishment or material alterations. This collaborative process led by an access and inclusive design consultant, enables the client to communicate their expectations to suppliers as well as a practical reference document for their in-house design teams.

Retained Support & Advice programme

For clients who want to manage risk more effectively. With a team of 35 trained surveyors and access and inclusive design consultants, our Retained programme can be available 5 days per week to provide advice and guidance, answer queries or concerns and respond to issues. This programme provides the assurance to clients that issues can be dealt with swiftly and comprehensively.

Training

We offer a range of online training courses across all protected characteristics in the Equality Act 2010 to help organisations lower risk and improve both the working environment and the user-experience.



Written by our founder, a practising employment and discrimination barrister, they uniquely combine renowned legal expertise with lived experience.



In addition to our high quality courses, AccessAble can create bespoke online courses or face to face training. This encompasses everything from reasonable adjustments to inclusive design, the Equality Act and developing a disability strategy.



Training can be delivered to all levels of an organisation, including on a train-the-trainer basis.